Ticket Resolution
with AI Automation

Employ AI to analyze and categorize the ticket based on its content, priority, and other factors.

Automated
Ticket Categorization and Routing

Assign tickets to appropriate categories and route them to a password management system for the secure storage of sensitive information.

Empowering Agents
with AI Analysis Bot

Automate the assignment of AI-related tasks to agents to improve efficiency and task prioritization.

Empowering Agents
with AI Analysis Bot

Automate the assignment of AI-related tasks to agents to improve efficiency and task prioritization.

Streamline Ticket Resolution Process
Real-Time

Mark successfully resolved issues as completed within your system through the AI-driven automated ticket closure.

Real-Time
Sentiment Analysis

Analyze text-based interactions within the dashboard to classify sentiments as positive, negative, mixed or neutral.

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Wavity G2 High Performer Summer 2023 Certification
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Common Support Challenges

Incomplete Picture of Customer Churn

Poor customer insight analysis and representation lead to a high customer churn rate.

Incomplete Picture of Customer Churn
Untapped Valuable Customer Insight

Inefficient customer data analysis leads to poor customer support strategy leaving your team scratching their heads.

Untapped Valuable Customer Insight
Overwhelming Escalations

Inadequate effective customer support strategies lead to exhausted teams and unhappy customers.

Overwhelming Escalations
Team Productivity Decline

The inability to automate mundane tasks and assign tickets dynamically based on categories leads to agent fatigue and turnover.

Team Productivity Decline
Incomplete Picture of Customer Churn
Wavity Customer Testimonials Wavity Customer Testimonial Wavity Customer Testimonial Wavity Customer Testimonial Wavity Customer Testimonial Wavity Customer Testimonial
Untapped Valuable Customer Insight
Overwhelming Escalations
Team Productivity Decline

Proactive Approach to
Realize Your Business' Potential

Expertly provide valuable customer insight to automate and streamline your customer support process with Wavity's Software Solutions.

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Improve Customer Growth and Retention

Wavity lets you customize how you want to see your data and how you want to see them. Identify problem areas clearly to formulate clear strategies to accelerate customer growth and retention.

Untapped Valuable Customer Insight

Transform your customer data into actionable insights and equip your team with the right tools and resources to deliver exceptional customer support.

Customer Escalation Prediction

Proactively identify high-risk support tickets using AI-driven analysis of customer behavior and insight to formulate the right prevention strategy.

Boost Agent Productivity

Assigning tickets dynamically based on categories and automating mundane tasks empowers your agents to focus on delivering exceptional customer support on more complex customer queries.

Stay Ahead of the Game with Our Powerful Platform

Expandable Automation

Wavity is designed to grow as you grow. As your business needs change, you can adapt and adjust the platform to accommodate changes in minutes.

Expandable Automation

Third-Party Integrations

Wavity will fit into your existing business infrastructure without the need to change any of your current processes. No transferring or importing required—stay connected to your existing business information in just a few clicks.

Third-Party Integrations

Mobile-first Infrastructure

Wavity was built with mobile in mind from the beginning. Our web and mobile interfaces are tied into a single code base that keeps them always in sync - anytime, anywhere, from any device without additional cost.

Mobile-first Infrastructure

Customizable Zero-Code Applications

Wavity helps you easily develop robust applications to help you scale with ease. Even complex applications customized to your business processes can be launched with our zero-code platform, eliminating the need for dedicated IT resources.

Customizable Zero-Code Applications
Screenshot of Wavity wBot Designer interface, showcasing the ability to design, modify, and expand workflow automation.Icons of popular third-party platforms integrated with Wavity.Mobile device displaying Wavity's user-friendly, native mobile app interface.Drag-and-drop interface of Wavity's zero-code application builder.
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Simple and Intuitive:
Getting Started with Wavity

Only Wavity uses the groundbreaking approach of combining all your crucial business functions within a single AI-infused, zero-code ITSM platform. Discover how it can transform and improve automation processes for all business sizes and types. Here's how the magic happens.

Ticketing Solution

Ticketing Solution

AI-driven ticketing solution designed to provide valuable customer interaction analysis and easy customizable ticketing process, and automate and categorize customer inquiries.
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Help and Service Desk

Help and Service Desk

Set your help and service desk team to success with efficient and user-friendly solutions.
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Work and Project Management

Work and Project Management

All-in-one work and project management solution that seamlessly integrates with your existing project or program management tools.
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Automate Workflows

Automate Workflows

Automate workflow and build your process with Wavity’s wBOTS to fit your unique business needs without dedicated IT personnel.
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SaaS-ify Homegrown Apps With No Coding

SaaS-ify Homegrown Apps With No Coding

Recreate and improve your homegrown apps or build your own SaaS apps with zero coding.
Learn More

Why Customers Love Wavity

Wavity Customer Testimonial
AB
Wavity Customer Testimonial
Wavity help and Service desk provides multiple types of benefits. Reporting and analytics functions will provide you with the overall picture of support, and through the customizable dashboard, employees can select and raise the tickets easily, with no extra manual effort required to know the status of tickets. The support Operation Team is able to meet the SLA and able to provide the best support in a timely manner.
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Wavity Customer Testimonial
SS
Wavity Customer Testimonial
Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month.
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Read More Capterra Testimonials
Wavity Customer Testimonial
"Wavity was very quickly able to replace our homegrown ticketing application with a modern cloud solution, which streamlined our operations and greatly simplified application maintenance. Most importantly, customers and support staff are thrilled with the ease of use, and we can now make changes in a few days and sometimes in hours."
Wavity Customer Quotes
"Using Wavity, we were able to address all our business process issues – in less than a month. User Experience improved significantly, and costs were dramatically reduced because of the Wavity Platform."
"Wavity’s zero-code solution greatly increased user satisfaction for our company. Significant cost savings were just a bonus."

Resources for Your Business

Empower your business with the tools and knowledge essential to guide you toward success.

Ticket management using Wavity's platform, for support and IT service delivery.
March 4, 2024

Mastering Ticket Management with Wavity: IT Service Delivery

Explore the key aspects of ticket management with Wavity's AI-powered capabilities. Learn actionable tips for efficient support, communication, and IT service delivery.
Wavity Team
Read More
No-Code vs. Low-Code - Colorful vector business contact and service concept on white background
January 8, 2024

No-Code vs. Low-Code: Choosing the Right Tech for Your Business Needs

Understand the differences between no-code and low-code platforms. Explore their benefits, advantages for different teams, and learn how to innovate with Wavity.
Wavity Team
Read More
Graphic illustrating Wavity's data security framework, showcasing layers of cyber and physical security measures for customer data protection in personalized services.
December 27, 2023

Ensuring Data Security in the Era of Personalized Customer Experiences

Explore Wavity's comprehensive strategy for data security in the digital age. Dive into our SOC-2, HIPAA, GDPR, and ISO 27001 certified measures for safeguarding customer data while delivering personalized experiences.
Wavity Team
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AI Intent Analysis
December 19, 2023

AI Intent Analysis for Customer-Centric Business Strategies | Wavity

Learn about AI-driven Intent Analysis and its role in delivering exceptional customer experiences. Learn how Wavity's AI-powered business software can help
Wavity Team
Read More
AI-driven customer support with Wavity Help Desk - Enhance CX
December 18, 2023

Customer Intent in AI and Its Crucial Role in Customer Service | Wavity

Discover the significance of customer intent in providing exceptional customer service. Learn how AI and machine learning can enhance customer support.
Wavity Team
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FAQs - Decoding Sentiment Analysis for Contact Centers: A Comprehensive Guide
December 14, 2023

FAQs - Decoding Sentiment Analysis for Contact Centers: A Comprehensive Guide

Understanding and responding to customer sentiments are integral to the success of contact centers. Sentiment analysis is a powerful tool in customer service, which allows organizations to glean valuable insights from customer interactions. This comprehensive guide aims to answer all your questions about sentiment analysis for contact centers, providing a deep dive into its applications, benefits, challenges, and best practices.
Wavity Team
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Experience the power of Wavity for your business

We've helped countless businesses minimize the time investment, technical resources, and learning curve required to integrate a robust operational tracking system - all at an affordable price.

Don't take our word for it; experience the Wavity difference firsthand with our free trial.

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