Standard

$12/Month

$144/Year for 1 Agent

Key features

Ticketing via Email

Ticketing via Web Form

Basic Ticket Routing

Wavity Mobile App

Out-of-Box Analytics and Reporting

Professional

$25/Month

$300/Year for 1 Agent

Standard, plus

Incident Management

Standard Asset Management

Basic Time Capture

Basic Workflow Automation

Notification Scheduler

Standard Approval Workflows

Standard Interfaces

Custom Fields

Drive Integration (e.g.,OneDrive, Google Drive)

Calendar Integration (e.g.,Outlook, Google)

Team Collaboration

Premium

$40/Month

$480/Year for 1 Agent

Professional, plus

Change Management

Problem Management

Advanced Ticket Routing

SLA Management

Ticket Time Tracking

SLA Reminder and Escalations

Ticket Templates

Knowledge Base

Customer Self-Service Portal

Dedicated Single Point Of Contact

Pre-defined Responses (Macros)

Ticketing via SMS

Single Sign On (SSO) Integration

Enterprise

Premium, plus

Project Management

Contract Management

Release Management

CMDB

Service Catalog

Scheduled Reports

Advanced Asset Management

Advanced SLA Management

Shift Management

Cross-Solution Advanced Analytics

Role-Based User Interface

Zero-Code Smart Form Designer

Zero-Code Analytics Builder

Robotic Workflow Builder

MS Teams Integration

Slack Integration