In Wavity, the Analytics and Reporting interfaces provide actionable data visualizations that help improve your business processes and practices.
Note: The steps provided serve as sample instructions and can be customized based on specific requirements; however, the core workflow will remain the same.
Users with agent access who log in with their credentials will be directed to the Agent Dashboard.
Click on the Solution icon and select Reports from the options.
Users will land on the Reports Dashboard, as shown in the image below. Reports can be viewed in various formats such as Bar and Column charts, Spline, Pie charts, and more.
User can view tickets in the form of analytics for better tracking and insights. User can view the tickets by category and status by selecting the Ticket Volume by Category and Status.
Users can view tickets in both bar chart and table formats. Tickets can be filtered and viewed based on category and status.
By using the Edit Filters option, users can filter tickets by status and category. Once selected, click Apply to view the filtered results.
User can able to view all open tickets in analytics form.
User can view tickets by clicking on the bars or columns in the chart. For example, if there are 17 open tickets under 'Open Tickets by Agents', clicking on that specific bar will display all 17 tickets.
After clicking on the bar column you can view ticket data by day, week, month, or year including the current, previous, and last periods. You can also filter the ticket count by assignment groups or ticket categories.
Users can download the analytics in formats such as PDF, CSV, XLS, and JPEG by clicking on the chart context menu, as shown in the image below.
