Archiving & Restoring KB Articles
- A customer self-service portal allows users to manage their support requests, track ticket statuses, and submit new issues all in one place. It also integrates with the knowledge base, offering relevant articles, FAQs, and troubleshooting tips based on the customer’s queries.
- Only an Admin in your organization can create and manage Knowledge Base (KB) articles in the portal.
- To begin, click on the Portal icon as shown in the image below.
- Select Admin, since you’ll be archiving and restoring KB articles.
- In the admin panel, go to the Knowledge Base section and select Articles.
- Use the available filters to: View Active or Archived articles and Filter articles by Category.
- To Archive articles: Select the active article(s) you want to archive. Click the Archive button. Once archived, these articles will no longer be visible in the customer portal.
- To Restore (Unarchive) an Article: Switch the filter to view Archived articles. Select the article(s) you want to restore. Click the Unarchive button to make them visible again in the portal.
