How to enable Slack Integration
- Only Admin of your organization can enable Slack integration by entering the appropriate configuration details in 'Integrations’ settings.
- Wavity platform supports Slack integration functionality, enabling notifications to be sent via Slack based on specified parameters and conditions.
- It's recommended to create a new workspace in Slack for linking with Wavity. Additionally, ensure you are logged into the Slack workspace.
- Navigate to Slack Integration settings. Go to Platform settings> Integration > Slack
- Click on “Add to Slack”
- A new window will appear. Click on “Allow” to complete the linking process.
- Next, to map Wavity Applications to Slack, click on the ‘Create’ button.
- Select the Slack channel from the workspace that is linked to Wavity.
- Choose the Wavity application you want to link with Slack and set the appropriate parameters according to your requirements. Click on the ‘Save’ button to finish the setup.
- Your Slack channel is now successfully linked to Wavity. You can edit or remove the channel if needed.
Creating a Ticket in Wavity Platform via Slack
- Available commands in Slack:
- /create: creates a helpdesk ticket.
- /get: gets ticket details.
- /comment: adds a comment to your ticket.
- /complete: closes the ticket.
Create a New Ticket: In the message box, type “/cre” and select the /create command from the dropdown (as shown in the image below).
Enter Ticket Subject: Type in the subject for your ticket and press Enter to create a new ticket.
Ticket Created: A new ticket is created with the status set to “open.”
