Guide to Notification Types and Configuration

In the Wavity platform, when a ticket is created or updated, notifications are delivered through Wbots.
Wbots support various notification types, which include:
1. Default Email Service
2. Workflow Email Integration
3. Tenant Email Service
4. Specific Email Integration
5. Push Notification
You can select the notification type in Wbots by following these steps:
Click on the Profile icon.

After selecting the Wbots option, you will be directed to the Wbots Configuration page.
Click on the Create button.

In the Notification type, you can choose the desired notification type based on your requirements.

For the Default Email Service, there is no need to set up specific email integration.
You can select recipients for To, CC, and BCC from the Data, and also choose individual users or groups from the Contacts section.
Notifications can also be sent to users who are not part of the Wavity platform by entering their email addresses in Custom Email(s). If you want to notify a specific user, you can include them in the Custom Email field.

Workflow Email Integration is triggered when a ticket is created via email and sends a notification to the requester.
When a sender creates a ticket via email, and includes someone in CC or BCC, those recipients will also receive a notification indicating that the ticket has been created.
There is no option to select Contacts or Data Forms within the Workflow Email Integration.
However, you can select Contacts and Data Forms in the Reply To section, and also enter custom email addresses.
You can then enter the desired email body and save it.

When you select Tenant Email Service, all notifications related to ticket creation, updates, and other actions will be sent on behalf of the tenant name.
For Tenant Email Service, you need to select the recipients from Data or Contacts based on your requirements.

For example, if your tenant name is Premium, the notifications will appear to come from Premium Notification<notification> as shown in the image below.

The Wavity Platform ,you can give specific Email Integration to integrate with platform to notify the users
To begin, click on your Profile Icon, then select Integrations.
In the Email section, click the Create button located at the top-right corner.

Enter the Name and Description as required.
Select the Type of Email Integration as shown in the image below, and then click on Click to Link Your Account.

After clicking, you'll be prompted to enter the email address and its password.
Once the credentials are verified, you’ll receive a notification confirming: Your account has been linked successfully and click on the save button.

Push Notifications allow users to receive alerts on their mobile devices when a ticket is created or updated.
Notifications are sent to both moderators and the end user who created the ticket.
In Wavity Platform, we can get the notification in Mobile also.
For Push Notification, you need to download the Wavity App from Play store or app store.
After installing the Wavity app, enter the tenant details as well log in to your account by entering your username and password.
Once the tenant details are entered, you'll be directed to the default landing page.
By default, Push Notification will be enabled in open app designer > Advanced settings.

When you select Push Notifications in the Notification Type, you need to choose the recipients from Data and Contacts.
After selecting the recipients, make sure to save the changes.

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